FirstLine Schools: NETWORK COMPUTER REPAIR TECHNICIAN

Reports to: Director of Information Technology
FLSA Status: Non-Exempt
Position Type: Full Time
Location: Traveling across five (5) FirstLine Schools sites. Candidates must have reliable transportation (mileage is reimbursable).
Compensation: $35,000 – $40,000 annually
 

Position Summary:

The Computer Repair Technician is responsible for providing high-volume computer diagnostics, hardware repairs, and inventory support. This role ensures that student and staff devices are rapidly repaired and returned to service, maintaining the technological operational standard of FirstLine Schools. This is a highly independent, results-driven role; the ideal candidate thrives in a solitary, heads-down work environment and requires minimal direct supervision.
 

Essential Duties and Responsibilities (Other duties may be assigned as needed)

Hardware Diagnostics & Repair (85%)

• Disassemble, repair, and reassemble desktop computer, laptop, and Chromebook components.
• Diagnose and resolve hardware-specific technical issues rapidly and efficiently.
• Manually set up computer systems and hardware.
• Install or re-install operating systems and software programs for users following hardware replacements.

Asset & Inventory Control (10%)

• Assist the IT department in tracking damaged, repairing, and ready-to-deploy hardware.
• Maintain accurate inventory logs of spare parts, decommissioned devices, and newly repaired units.
• Deployment and check-in/out of staff and student devices.

General IT Support (5%)

• Assist with general IT helpdesk tickets at specific locations only after primary device repair workflows and daily repair targets are resolved.

Skills & Qualifications:

• At least one year experience in building/repairing/maintaining desktops and laptops, including component replacement (e.g., screens, batteries, keyboards on Dell and Chrome devices) required.
• At least one year of experience in independently navigating and problem solving in Windows 10/11, Chrome OS required.
• Hard drive imaging and cloning, and OS installation (Windows/Chrome) experience required.
• Familiarity with basic Active Directory principles preferred.
• Familiarity with Google Workspace Admin Console for managing and provisioning Chrome devices preferred.
• Experience using IT ticketing and inventory management systems is a plus.
• Strong communication skills, including the ability to explain technical issues clearly to non-technical staff and students is required.

Education & Experience:

• 1+ years of hands-on experience in computer hardware repair.
• Associates Degree in Information Technology or equivalent work experience.
• CompTIA A+ Certification preferred.
• Demonstrated ability to work effectively with a diverse population of stakeholders.

Desired Qualities & Characteristics:

• Highly self-motivated and comfortable working in a solitary, heads-down repair environment for extended periods.
• Result-driven self-starter capable of managing daily repair workflows with minimal oversight.
• Believe in every student’s ability to achieve in a rigorous college or career prep curriculum.
• Dedication to the FirstLine mission and vision for open admissions and education.
• Achieve results based on agreed-upon expectations.
• Take personal responsibility.
• Highly detail-oriented.
• Collaborate effectively with a range of stakeholders.
• Share a commitment to creating great schools in New Orleans.
• Model the FirstLine values of Service, Learning, Collaboration, and Results.

Physical Requirements:

While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear. Light lifting of equipment may be required (up to 50 lbs.).

About FirstLine Schools- 

In 1998, FirstLine Schools started the first charter school in New Orleans. FirstLine now operates several (Pre)K-8th grade schools. Our mission is to create and inspire great, open-admissions public schools in New Orleans. Our staff is a diverse and talented group dedicated to our students’ success and to their own growth. Our schools are led by leaders who hold themselves accountable for student achievement and teacher development.

Salary is competitive and commensurate with experience. FirstLine Schools offers a comprehensive benefits package with a generous 403b plan.

FirstLine Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

How to Apply: Please apply online via: http://www.firstlineschools.org/careers